FLO TV™ Personal Television Frequently Asked Questions

We've put everything from questions on coverage to troubleshooting tips right here at your fingertips.

Where do I buy it?

You can find information about purchasing a FLO TV™ Personal Television here.

How much does it cost?

Please visit the FLO TV™ Personal Television pricing and packages page for the latest pricing information.

How do I activate service to the FLO TV™ Personal Television?

To activate service online, you will need the following to have the following:

Device ID and Authorization Code (can be found on the FLO TV Personal Television by selecting Subcription or Device information from the Settings Menu.
A credit or debit card.
A valid email account.

How do I know if there is FLO TV coverage in my area?

You can find a detailed coverage map right here.

How do I install the battery in my FLO TV™ Personal Television?

The FLO TV™ Personal Television is designed to use only the manufacturer-supplied rechargeable Lithium-ion battery.

To install:

Open the viewing stand to reveal the back cover.
Remove the back cover by sliding it in the direction towards the side where the connectors and device buttons are located.
Align the battery’s exposed copper contacts with the battery connectors in the battery compartment.
Insert the contacts side of the battery first and then gently push the battery into place.
Replace back the back cover.

Click here to see a visual on how to install the battery.

How do I charge my FLO TV™ Personal Television?

You can check your battery power level at any time using the Battery Level button. If the battery appears low, or if you are experiencing dimming it’s time to charge the battery.

To charge the battery:

Connect the FLO TV Personal Television to a power outlet using the adapter; or to a powered-on PC using the USB cable.
Once connected, the battery indicator LED lights (located at the top of the device) will display in sequence animation until the battery is fully charged.
The LEDs will remain lit, indicating power level, for 5 seconds after disconnecting the charger, and then turn off.
You can safely recharge the battery at any time, even if your FLO TV Personal Television has a partial charge.

How do I turn On / Off my FLO TV™ Personal Television?

Locate the Power button at the top of your FLO TV™ Personal Television

To turn the device on:
Press and hold the Power key for 3 seconds.

To turn the device off:
Press and hold the power key for 3 seconds.

The screen powers off and is locked. All keys will become unresponsive, except for the battery indicator and sleep/power key.
Device reset is still possible while in sleep mode, regardless of which hard keys are locked.
The device can be powered on without an installed battery if connected to an external power source.
The device cannot be turned off while syncing or updating software.

Note: A single quick press of the Power button will put the FLO TV™ Personal Television into standby mode.

How do I find my Device ID and Activation Code?

On your FLO TV™ Personal Television, access the Settings Menu, then the Subscription Help menu (touch the screen and bring up the menu and hit the gear icon in the top right hand corner. Scroll down the Settings Menu and access the Help Menu and then the Subscription Help Menu. You should be all set!

How do I get the system to accept my password?

When creating a password, it must contain between 8 and 30 characters (at least one lowercase and one upper case), one number and one special character (!, @, #, $, %, ^, &, +, =).

What is the difference between Sleep Mode and Powering Off?

The primary purpose of sleep mode is save battery power without completely shutting off the device.

While in sleep mode:

The screen is powered off and locked, and all hard keys are locked (unresponsive) with the exception of the battery indicator button and sleep/power key. There will be no effect from pressing the sleep key if the device is syncing or updating software, which will take precedence.
Battery indication LEDs may be lit by the user if the device is in sleep mode.
Device reset is still possible while in sleep mode, regardless of which hard keys are locked.
Enabling sleep mode will not cause the device to turn off radios.

How do I use the Reminder?

Reminders are alerts you set to alert you of an upcoming program.

You can set reminders from the Player, the Guide, or by performing a search. Note that these set alarms of upcoming programs only, it does not record the program.

Your powered on device will show a set reminder when a program is scheduled to begin; the device vibrates and a visual alert appears 1 minute before the program begins.

How do I set my Parental Control PIN?

Tap the gear icon and choose Parental Controls.
Slide the Parental Controls setting from OFF to ON.
Tap the Parental Control list setting.
Set a 4-digit PIN by tapping each of the up/down arrows to reach the desired number. Keep this number safe!
Tap Set Pin. The device will now appear as enabled.

Note: The PIN is stored for only as long as the Parental Controls are enabled. Disabling parental controls will require that you set a new PIN when re-enabling.

Can I use the FLO TV Personal Television from an Airplane?

Our network is intended to deliver an excellent signal to mobile TVs on the ground, rather than in flight. To receive service, our mobile TVs must be in range of a ground-based transmission tower. Though we have not tested our FLO TV™ Personal Television in flight, we do not recommend it be used in the air, as you’re not likely to receive a signal and its use may violate regulations for use of electronic equipment in flight.

Is Closed Captioning available on the FLO TV™ service?

No. Currently, the FLO TV service does not support closed captioning. New product features will be announced on our website.

Can I connect my FLO TV™ Personal Television to another screen, such as a TV or computer?

No. The FLO TV Personal Television does not have a video output connection. In addition, the size and format of the video is compressed specifically for the FLO TV Personal Television.

How do I get new channels when you announce them? Do I have to download them?

When FLO TV adds additional channels or temporary bonus channels to the FLO TV™ service, those channels will automatically appear on the Program Guide. There won’t be any programming interruption or change in your service. Want to receive email updates on new and temporary channels? Subscribe here.

What is the difference between FLO TV's mobile TV channels and standard TV or cable channels?

Often times, the only difference between mobile TV channels and the channels you receive on your home TV is the programming time. The FLO TV™ service includes a unique variety of live, simulcast, and time-shifted programming that’s scheduled for the mobile lifestyle. That means, you can watch late night at lunch time or primetime in the daytime.

What’s more, some of the channels on the FLO TV service include programming from the network’s larger entertainment family. For example, CBS Mobile includes programming from CBS News, CBS Sports, and CBS College Sports Network. Similarly, NBC includes programming from BRAVO.

In addition, the FLO TV service is currently a national service, which means you won’t see programming from local TV affiliates. Lastly, networks may not have mobile TV distribution rights for certain programs. So while you’ll probably see many of your favorite shows on the FLO TV service, we can’t promise you’ll see them all.

How do I contact Customer Care?